Call Center/Customer Service Representative Job at Fast Tax Service Inc, New Orleans, LA

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  • Fast Tax Service Inc
  • New Orleans, LA

Job Description

Job Description

Job Description


Call Center (Customer Service) Representative
Do you need a job with flexible hours? Are you looking for extra cash? If you answered YES to either of these questions, Fast Tax has a great opportunity for you! We are now hiring candidates for positions in our client call center.

Call Center Representative base duties and responsibilities include:

  • Interacting with clients via telephone, email or in person to provide support and information on tax-related products and services
  • Answering client questions and identifying client concerns and overall needs
  • Ensuring that appropriate actions are taken to resolve client issues and concerns
  • Addressing client complaints in an empathetic and patient manner
  • Redirecting customers to appropriate team member(s) and/or office(s) as needed
Other Responsibilities as needed :

  • Making client appointments
  • Taking messages
  • Performing other related duties as assigned
Required Skills & Experience:

  • High School Diploma or equivalent
  • Basic typing skills (minimum 35 wpm)
  • Basic computer operating skills
  • Fantastic phone skills i.e. well spoken, excellent active listening skills
  • Excellent interpersonal communication skills, both verbal and written
  • Ability to effectively interact with all kinds of people (both externally with clients, and internally with company team members)
  • Experience working in a fast-pace environment
  • Team-oriented
  • Motivated, energetic, driven work ethic
  • Time management skills
  • Ability to multitask
  • Outgoing, friendly, compassionate personality
Preferred Skills & Experience:

  • Sales and/or marketing experience
  • Previous call center and/or customer service experience a plus
Pay is based on hourly rate

Job Tags

Hourly pay, Extra income, Work at office, Immediate start, Flexible hours,

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