Call Center Retention and Recovery Advisor Job at Sears Holdings Corporation, Longwood, FL

VnBuQm1GVE5hNVpuQ240ckM3MzQyeVZMK1E9PQ==
  • Sears Holdings Corporation
  • Longwood, FL

Job Description

JOB SCOPE:
The Retention and Recovery operations is designed to implement customer retention strategies to increase loyalty and retain business, as well as recover any funds due to the company after a protection plan has been cancelled. This role is expected to have a 50% collection rate and handle between 50-60 calls a day.

We are HIRING!!!

Call Center CUSTOMER SERVICE & SALES Job Opportunity!

Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for?

Our position is located at our LONGWOOD, FL -Transform Sears Home Services Call Center

We are seeking RETENTION, SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase members loyalty!

APPLY TODAY & Get your Invitation to INTERVIEW!

Don"t miss this Great Job Opportunity...Training STARTS NOV. 28TH!!!

Must submit Official Job Application directly through our Companys Jobsite

(Apply by using the link below-Copy & Paste the Link to your Search Browser):

Apply with Get.It

APPLY TODAY TO INTERVIEW!!!

Once your Job Application is received through our Companys Jobsite, you will receive a Call/Email/Text with 24-48hrs to confirm an Interview Day & Time!

OUR POSITION OFFERS:

Paid Orientation & Training @$15/hr.
Base Pay of $15.00/Hr. PLUS Commission
Full Package of Benefits- Medical, Dental, Vision, Life Ins., 401K Benefits, & 6 Paid National Holidays
Advancement & Leadership Training Opportunities
Recognition Programs
Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on Performance

OUR POSITION RESPONSIBILITIES:

Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention & collection transactions


Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain
Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling
Attempts to 'save' customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling
Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are due

QUALIFICATIONS FOR OUR POSITION:

Enjoys working in a fast-paced, high-volume, call center environment.
Great Verbal Communication and Listening Skills
Comfortable handling inbound calls and outbound calls
Previous experience in Sales, Customer Service, Retention, or Collections
The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and experience working with escalated customer issues and problem resolution
Ability to apply appropriate retention and sales techniques
Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
Plus skills to have- Negotiating Skills, Consultative, Persuasive, Self-Motivated, able to Work Independently, Disciplined.
Ability to use Computer and multitask
Must have a Flexible Work Schedule.

WHY WORK WITH US?

I like our fun work environment

I enjoy the folks I work with. They have become my family Vanessa L. Sears Employee

We look forward to receiving your Official Job Application to TODAY!

EOE

Keywords: Call Center, Sales, Insurance Sales, Sales Advisor, Telecommunications, Telemarketing, Telesales, Inside Sales, Retention, Collection Agent, Sales Agent, Sales Representative, Consultant, Insurance, Warranty , Virtual Interview Process, On-site Training
Employment Type: Full-Time

Job Tags

Holiday work, Full time, Contract work, Remote job, Flexible hours,

Similar Jobs

The Laurie Hamilton Agency

Remote Insurance Agents Needed Job at The Laurie Hamilton Agency

 ...for individuals interested in working remotely as sales representatives...  ...opportunity for stay at home parents or simply ones wanting...  ...business partners, not just sales agents.This is a 100% commission based income selling Life Insurance. There is no cap on your earnings... 

Perdue

Staffing Recruiter Job at Perdue

 ...raised for food. Summary We are looking for an onsite, Staffing Recruiter to join our Accomac, VA team. The Staffing Recruiter...  ...requirements as it applies to the recruitment, interviewing, selection process. Proven track record of innovative methods to recruit... 

Baptist Health South Florida

Invasive Cardio Vascular Tech 2, Surgical Center at Boca Raton Research Park, $10000 Bonus,FT Job at Baptist Health South Florida

 ...Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical... 

Triple B Field Service

Oilfield Roustabout - General Labor Job at Triple B Field Service

 ...About the Oilfield Roustabout position We are looking for hard working, team players, that are interested in joining a fast growingfamily owned and operated Oilfield Service company. Triple B is known in the area for treating their employees very well, and caring... 

PRICE WATERHOUSE COOPERS

Mergers and Acquisition Tax - Director Job at PRICE WATERHOUSE COOPERS

 ...and cash flow impacts.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global...