10/27/2021
Call Center Customer Service Specialist
Tracking Code 703-675 Job Description This is a Monday-Friday position, 8:00 am - 5:00 pm, with occasional Saturday hours, 8:00 am - 12:00 pm.
**Your responsibilities:**
* Efficient and effective customer service.
* Responding to customer inquiries as necessary.
* Performing account maintenance, customer research and assisting with other projects as requested by management.
* Provides personalized customer service by learning about customer needs and financial goals.
* Electronic banking support such as ATM and debit card assistance, online banking, bill payment and E-statement enrollment and maintenance.
**What well love about you:**
* Youre friendly and dynamic with customers and your fellow employees, and are willing to go above and beyond for our customers
* You thrive in a team environment and support your coworkers
* Youre reliable and dependableyour team and your customers can count on you to be there, and you arent afraid to roll up your sleeves and provide excellent service to our customers every day
* You pride yourself in being detail orientednothing gets by you
* At the end of the day, you like to go home feeling accomplished after a job well done
**Why youll love us:**
* Ability to contribute to a 401k plan
* Paid Time Off
* Most Federal holidays off
* An inclusive work environment that encourages employees to demonstrate their strengths and passions in achieving personal and organizational goals
* Frequent coaching with managers that enables professional growth for future career pathing
* The opportunity to work for a growing team with proven success
Required Skills PC Skills, including Word, Excel and PowerPoint.
Maintain a high degree of confidentiality.
Strong interpersonal and communication skills.
Consultative selling skills.
Prior customer service experience preferred.
Job Location Dunkirk, New York, United States Position Type Full-Time/Regular ** Apply**
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