**Call Center Customer Service Representative**
** Chattanooga, TN 3 days ago 28 applicants**
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Sign in to save **Call Center Customer Service Representative** at **OrthoFi**.
This range is provided by OrthoFi. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
**Base pay range**
$16.00/hr - $16.50/hr **The Opportunity**
The Call Center Customer Service Representative will be part of the Patient Advocate team and will be responsible for providing direct support primarily to patients and their families, and occasionally to orthodontic practice staff via phone, email and online chat with respect to technical support, billing and collections, and insurance. Well go through how you will impact patients and practices.
**Within 1 Month You Will**
Responsibilities include but are not limited to the following:
* Attend on-boarding and learn about OrthoFis culture.
* Train in our OrthoFi Software.
* Complete customer service and collections specific on-boarding curriculum
* Complete training on insurance.
* Shadow multiple customer service team members.
* Begin making outbound contact with financially responsible parties.
**Within 2 Months You Will**
* Train in inbound call types.
* Handle all outbound and inbound communications with financially responsible parties with assistance.
* Create JIRA tickets for advanced follow up on accounts.
**Within 3 Months You Will**
* Independently handle all outbound and inbound communications with financially responsible parties.
* Effectively contribute to service levels and collections operations.
* Maintain a quality average score of 90%-100%.
* Maintain a volume of 45 calls per day on average.
**The Skill Set**
* Must have prior experience in customer service and/or call center functions
* Prior experience working in a remote setting is ideal
* Commitment to 100% customer satisfaction
* Excellent communication skills - written, verbal and active listening
* Must exhibit empathy and compassion for patients
* Ability to maintain a professional demeanor
* Strong technical aptitude; ability to multi-task and navigate multiple systems
* Ability to adapt to change quickly
* Strong judgement and decision making abilities
* Natural curiosity with a strong aptitude to learn quickly
* Solid organizational skills
* Orthodontic/Dental industry experience a plus
**Perks**
* Full medical, dental, and vision benefits with 100% employer paid options
* 401(k) match
* Supportive culture with one-of-a-kind growth and development opportunities
* Option to work from home or in the office
* Company and team outings
* Peer-to-peer recognition program
* Casual dress atmosphere
* Company sponsored premium subscription to the Calm app
* Vendor discounts
Compensation range: $16.00-$16.50/hour
**Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
**Physical Requirements and Work Environment**
* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. The noise level is moderate.
* This is a largely sedentary role and sitting will be required for long periods of time
* Standing, lifting, reaching, bending, stooping will be frequently required
* Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions
* You must have a quiet, dedicated workspace, with no distractions
* Reliable internet connection of 50Mbps
**About OrthoFi**
OrthoFi is an innovative, tech-enabled solution that helps orthodontists start more patients and give them more time to provide great quality care. Our combination cutting-edge Customer Relationship Management and robust Revenue Cycle Management system helps practices grow by over 10% year over year and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards. In less than 7 years, OrthoFi has partnered with over 600 practice locations throughout the US and has helped over 500,000 patients find quality, affordable orthodontic care. OrthoFi is headquartered in Denver, Colorado.
In the OrthoFi community, members are valued for who they are, supported no matter where they are, and motivated to excel personally and professionally. People who join our community are self-starters and love a challenge! Were looking for passion-driven, dynamic individuals that are excited about a fast-paced and fun environment. Our team enjoys the opportunity to impact peoples lives and help to create more smiles every day.
We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorados list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denvers fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row!
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of *connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025*. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially seek diversity, and do whats right."
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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OrthoFi Chattanooga, Tennessee, United States
Call Center Customer Service Representative
OrthoFi Chattanooga, Tennessee, United States
This company is an Equal Opportunity Employer. Please complete this information to assist us in complying with equal opportunity and/or affirmative action requirements, including recordkeeping and reporting requirements. Providing this information is voluntary. Refusal to provide this information will not result in any adverse treatment. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, family care status, military caregiver status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. This company makes reasonable accommodations for disabled applicants and employees. This information form will be kept in a confidential file separate from your employment application. This company is an Equal Opportunity Employer. Please complete this information to assist us in complying with equal opportunity and/or affirmative action requirements, including recordkeeping and reporting requirements. Providing this information is voluntary. R
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