Job Description

Job Description

Job Description

Description:

Position Summary:

As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.

This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.

• ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
• All efforts are made to notify On-Call personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the day of need. Interested candidates must meet this availability.
• In this position, hours are not guaranteed, and employees are on an “as needed” basis so a steady income stream cannot be guaranteed.
• The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.

Primary Responsibilities:

• Complete biometrics registration (fingerprints, photographs, signatures) for applicants seeking legal immigration to the United States.
• Verify all who enter the ASC are approved applicants and visitors while ensuring they adhere to all facility processes and procedures to maintain operational efficiency.
• Provide front-line customer service as representatives of HeiTech Services, our partner Amentum and on behalf of the United States Government.
• This position must be able to work with the public, display a cheerful and inviting demeanor, manage the applicants with sensitivity and courtesy, and ensure the applicant is treated with respect as a customer of the USCIS ASC.

HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status

Skills and Abilities Required:

· Must be able to obtain and maintain a government-issued suitability clearance.

· Must be able to speak and write in English.

· Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks

· Ability to hold and grasp applicants’ hands to obtain quality fingerprints

· Ability to work in a high-paced environment with the public

· Ability to type and use basic computer skills

· Successful completion of the biometrics training and certification within 60 days

Minimum Education and Experience Required:

· High School Diploma or equivalent

· Demonstrated experience in customer service

Must be US Citizen and able to obtain a government clearance.

Desired Skills:

Ability to speak a foreign language

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