Job Description
Description:
Position Summary:
As an ON-CALL Customer Service Representative (Biometrics Technician), you will be responsible for supporting the mission of a government program located in your state. This position works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
This is not a regular Full Time or regular Part-Time position; it is a Casual On-Call position.
Primary Responsibilities:
HeiTech Services is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status
Requirements:Skills and Abilities Required:
· Must be able to obtain and maintain a government-issued suitability clearance.
· Must be able to speak and write in English.
· Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks
· Ability to hold and grasp applicants’ hands to obtain quality fingerprints
· Ability to work in a high-paced environment with the public
· Ability to type and use basic computer skills
· Successful completion of the biometrics training and certification within 60 days
Minimum Education and Experience Required:
· High School Diploma or equivalent
· Demonstrated experience in customer service
Must be US Citizen and able to obtain a government clearance.
Desired Skills:
Ability to speak a foreign language
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