Job Description

Job Title:
Bilingual Customer Service Representative (English/Spanish)

About the Role:

We're looking for a friendly, detail-oriented Bilingual Customer Service Representative to join our client's team in Irvine! In this role, you'll support employees with their benefit-related questions, handle phone enrollments, and ensure accurate data entry. Your ability to clearly communicate in both English and Spanish will be key in guiding employees through their benefits and helping them navigate any issues that come up.

What You'll Do:

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  Answer inbound and outbound calls in a courteous, professional, and empathetic manner
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  Assist employees with enrolling in benefit plans and clearly explain available options
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  Handle service inquiries such as ID card replacements, provider searches, address updates, qualifying life events, and claim concerns
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  Confirm benefit selections, coverage levels, and payroll deductions during open enrollment periods
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  Accurately enter and update employee data into benefit systems
• 
  Document all customer interactions and follow-ups using internal software
• 
  Support non-phone tasks such as processing paperwork or responding to email inquiries with a focus on timeliness and accuracy

What We're Looking For:

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  Fluency in both Spanish and English (required)
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  High school diploma or equivalent required; Bachelor's degree preferred
• 
  At least 2 years of customer service experience , ideally within employee benefits, insurance, or a related field
• 
  Excellent communication and interpersonal skills
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  Strong attention to detail and ability to multitask in a fast-paced environment
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  Proficiency with Microsoft Office and virtual platforms such as Microsoft Teams and Zoom

What You'll Love:

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  Collaborative and inclusive team culture
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  Opportunities for professional development and growth
• 
  Hybrid work schedule for flexibility and balance
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  Helping people understand and feel confident in their benefits

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