Job Description

Job Description

Job Description

Description:

Join Peak Support: Where Passion Meets Purpose

At Peak Support, we're not just another outsourcing company—we're a dynamic, fast-growing team that values integrity, respect, excellence, collaboration, and compassion. As a Great Place to Work-Certified™ company with the best Glassdoor rating in the business process outsourcing (BPO) industry, we're committed to creating an exceptional employee experience. If you share our values and are passionate about delivering outstanding customer service, we want to hear from you!

We offer:

• Competitive compensation and excellent benefits.
• Comprehensive training and development programs.
• A fun, inclusive workplace culture.
• Opportunities for personal and professional growth.

Ready to take the next step in your career? Join the Peak Support team and discover why we're the top-rated employer in our industry.

Apply now and let's start our journey together!

The customer service associate is responsible for providing customer service support according to the scope of work and service level requirements. The successful applicant must be personable, professional, and helpful when working in this position. They interact with customers on a variety of channels such as phone, email, social media, and/or others to ensure concerns are being dealt with.

We’re looking for individuals who have:

• Strong communication, negotiation, and interpersonal skills in both German and English languages (C2 level).
• A deep commitment to understanding customer needs and delivering exceptional service.
• The ability to thrive in a fast-paced, dynamic environment and adjust to changing priorities.
• The flexibility and willingness to be assigned in a voice, non-voice or blended programs preferrably chat and outbound follow-up calls.
• The confidence in using CRM systems, email marketing tools, and other sales-related software.
• The willingness to take part in required initial training.
• Excellent problem solving skills.
• Flexibility to work multiple shifts during the weekends or on holidays.
• The ability to work with minimal supervision.
• Analytical skills and technical abilities.

To be successful, you must possess the following:

• Empathy, listening skills, and a courteous attitude to focus on providing quality customer service.
• Problem solving skills necessary to make decisions and take action based on sound reasoning, and independent judgment.
• Excellent oral and written communication skills.
• Collaborates with peers, supervisors, and management to achieve corporate and client goals.
• Able to adapt to a changing work environment
• Efficiency in knowing the needs of the customers through thorough assessments of customer needs and pain points to tailor sales pitches and product recommendations.
• Skill in negotiating terms and pricing with customers to close deals that meet both the client’s and company’s expectations.

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