Benefits Support Senior Analyst, Missed Enrollment Job at Rippling, San Francisco, CA

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  • Rippling
  • San Francisco, CA

Job Description

Benefits Support Senior Analyst, Missed Enrollment Join to apply for the Benefits Support Senior Analyst, Missed Enrollment role at Rippling . About Rippling Rippling provides a unified platform for HR, IT, and Finance management, integrating workforce systems like payroll, expenses, benefits, and hardware management into a single system, enabling automation of the entire employee lifecycle. About The Role The Benefits Operations team at Rippling manages enrollments and ensures accurate benefits coverage. We seek a Senior Support Analyst to resolve process and system issues, collaborate with various stakeholders, and improve the platform's reliability and customer experience. What You Will Do Serve as the primary contact for customers, insurance carriers, and internal teams, managing end-to-end resolution of benefits-related issues. Identify root causes of complex issues, collaborate on enhancements, and implement automation to improve customer experience. Manage communication and project coordination throughout issue resolution processes. Handle escalations effectively, maintaining high customer satisfaction levels. What You Will Need 4+ years in customer-facing operations roles related to insurance and benefits. Excellent communication skills, with the ability to de-escalate and connect with frustrated customers. Strong project management, organizational, and problem-solving skills. Experience in SaaS or startup environments is preferred. Additional Information Rippling is an equal opportunity employer committed to diversity and inclusion. We provide accommodations for candidates with disabilities; contact accommodations@rippling.com for assistance. The pay range for this role varies by location and experience. #J-18808-Ljbffr Rippling

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