Job Description

Researches associate relations issues and conducts investigations regarding complaints and charges. Assists in the drafting of policies, maintains documentation, and recommends actions. Provides direction to associates and Store Operations leaders regarding decisions effecting terms and conditions of employment for associates.

1. Responds to associate relations issues received through our associate reporting tool, or as assigned by manager, by promptly investigating and resolving day-to-day questions and concerns.
2. Investigates and resolves associate relations issues, to include gathering and analyzing evidence, applying relevant laws, policies, and best practices to reach conclusions.
3. Escalates associate relations issues that meet pre-defined criteria and uses judgement to assess risk and sensitivity when determining to escalate further to management.
4. Interprets and applies understanding of company policies, practices, employment law and other regulations to resolve associate relations issues and provide immediate advice, guidance, or clarification to associates and leaders. Provides guidance on policy exceptions as needed.
5. Consults and assists with the development and delivery of appropriate feedback, documentation, and corrective/disciplinary actions that arise from associate relations matters.
6. Maintains required documentation within the case management system, including intake and investigative notes, supporting documents, and findings.
7. Collaborates with their manager and the legal team to ensure compliance with all local, state, and federal labor and employment laws when making decisions; monitors trends and pursues information regarding legal developments that influence or govern the company's decisions; shares information with field human resources team.
8. Identifies trends and partners with their manager and the learning & development team to create quick reference guides and training to improve our team and leader's capabilities to create a positive associate experience.
9. Contributes to and influences the writing, updating, and reviewing of Human Resources policies, Standard Operating Procedures, and associate handbooks in partnership with internal subject matter experts (e.g., Compensation, Payroll, Benefits, etc.).
10. Responds to General Office requests for information and or support as needed. May lead specific processes that would benefit from centralization such as the transfer process.

1. Bachelor's degree in Human Resources Management or related field or equivalent experience.
2. A minimum of five years of general Human Resources Management experience including associate relations, human resources policies and procedures, and labor law as required.
3. Excellent verbal and written communications, situational savvy and organizational skills required.
4. Ability to solve complex problems and is comfortable with ambiguity and multi-tasking.
5. Proven leadership required inclusive of applying personal initiative to proactively develop tactical and strategic goals, as well as execute results both independently and collaboratively utilizing various modes of communication cross-departmentally.
6. Excellent time management and organizational skills to manage a high volume of inquiries and ensure prompt follow up.
7. Current PHR/SPHR or SHRM-CP/SHRM-SCP certification preferred.
8. This is a remote home-based office role that may require periodic CHQ and/or field meetings, which may be accommodated in-person or virtually.

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We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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