Job Description

Key Responsibilities

• Own all accounts receivable functions for assigned portfolio with the goal of reducing delinquency and changing customer behavior through collections outreaches on past due balances
• Process and post customer payments including checks, credit card payments and electronic fund transfers
• Investigate and resolve billing issues including credits, disputes and refunds
• Deliver exceptional customer service by promptly responding to customer inquiries and any issues related to accounts receivable
• Provide customer invoices, statements and payment reminders upon request
• Review and reconcile customer accounts to resolve issues and obtain payment
• Accurately document all collection activities within the system of record
• Collaborate with Sales and other internal departments to address customer inquiries and resolve issues related to collection of past due balances
• Determine when internal collections efforts are exhausted, and engagement of a third-party collection agency is required
• Maintain acceptable attendance and punctuality for scheduled work hours and meetings
• Ensure completion of assigned tasks and responsibilities within defined timeframes
• Flexibility to work outside of normal business hours during weekdays or weekends with reasonable advance notice to support business/operational needs when necessary
• Perform other duties as assigned

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